Hand Sanitising / Washing
All customers must wash their hands on entry to the centre, sanitise or wash hands frequently whilst in the building and again when leaving.
Face Masks
All customers must wear a face mask whilst queuing, being served at reception and whilst in close proximity to other people.
You may remove your mask to climb.
If you are in doubt about whether you need to wear a mask please simply wear it.
Sanitiser Spray
Bottles of sanitiser spray and blue roll will be available around the centre to disinfect training areas after using weights, pull up bars etc.
Liquid Chalk
All loose chalk products are banned for use in the centre until further notice. We will be selling and renting liquid chalk but feel free to bring your own.
Please do not share bottles with other uses of the gym.
Card Only
Please only make payments by card if needed. (Contactless payment preferred)
Changing rooms and shower
Changing rooms and shower will be closed until further notice. There will be two unisex toilets available for use.
Training Area and Circuit Board
These areas will have limited numbers specific to each area. anyone using these areas must clean any equipment they use ( excluding the moon board and circuit board).
If you feel unwell, have a temperature or suspect you have Covid symptoms, please stay at home and follow Goverment guidelines.
Social Distancing
Markers are around the edge of all matting and where you queue. Please Stand on these when waiting and wait for climbs off the mats. If a climbing area is getting busy please move on and find a quieter area.
Please be mindful not to spend too long on a climb for too long to allow other users to enjoy their climbing session too.
Cleaning
Our team will be conducting regular cleans in addition to cleaning between bookings.
Clothing
Although the centre may get hot during sunny days we ask you please to keep your shirts on. Our doors will be open to maintain ventilation and keep temperatures down as much as possible.
Can I just turn up and climb?
No. All climbers must pre-book a 2 hour slot through the booking website.
Are there no-show fees?
We will not charge an extra fee for not turning up. If a cancellation is recorded at least 48 hours before your booking a full refund will be offered, after this time no refund will be given.
What if I arrive late?
No problem! you can arrive any time during the time slot, you will however still have to leave with everyone else at the end of that booking.
Can I reserve back to back climbing slots.
Yes you can however would would discourage over doing this initially as not only does this prevent others from climbing, you will also have to leave, queue again go through check in again to start your second session.
Can I buy drinks and snacks at reception?
We are offering hot and cold drinks and snacks to buy.
Can I still fill my water bottle?
Yes, there are two water fountains to fill bottles from but please try and arrive with a bottle already filled.
Can I get changed and shower after my visit?
No. Changing rooms and showers will be closed until further notice. please arrive ready to climb.
Can I store my bike?
Yes, our bike store will remain in use as usual.
GENERAL QUESTIONS
Can I book for me and my friends
No. Please only book for yourself as all climbers need to have an independent booking slot.
Are your prices the same?
As of the 25th July we will not be offering memberships and all entry will be charged at a flat rate of £10 for 2 hours including hire shoes. This will remain under review as our operation changes.
Can I still book a children’s party?
No, we will not be offering parties until further notice.
If you have any questions please email info@climbinglab.co.uk