Terms & Conditions

Monthly Subscription Terms & Conditions

Our monthly subscription memberships entitle customers to unlimited climbing, any time of day, any day of the week.

Starting a Monthly Subscription

Currently, you can only sign up in person at The Climbing Lab. Your first payment will be a pro rata payment based on the appropriate monthly subscription fee.

At the time of signing up, you will be asked to provide credit or debit card details from which a recurring payment will be taken on the 2nd of the month until you decide to cancel (or your credit/debit card expires). You must hold a current, valid annual registration in order to gain access to The Climbing Lab using this subscription.

Cancelling membership

If you wish to cancel please use the Manage my Membership button or in the centre. As long as your form is submitted on or before the 15th of the month you will not be charged the next month’s fee. Any cancellations received after this date will result in the next month’s fee being charged, with your membership then terminating for the following billing period.

Access to your membership services will continue until the end of the prepaid billing cycle. No pro rata refunds will be given. If your card expires or there are insufficient funds in your account on the 2nd of the month, we will attempt to take payment again within 48 hours. If we’re still not able to take payment we will put a note on your account that payment was declined. We will also let you know via email. Your membership will be suspended until you settle the account on your next visit. Late payments will incur a £5.00 late payment fee.

On occasion if we are unable to collect payment or if you’ve not visited The Climbing Lab to make payment and you’ve not cancelled your membership, our system will bill for all outstanding amounts on the next billing cycle. This can result in fees for the preceding and current billing cycle being taken at once, which will look like a double payment. If in doubt, please contact us. We will never bill for more than two month’s fees in one transaction. However, if we’ve not received payment or notice of cancellation for two consecutive months, we may flag your account as no longer being eligible for membership

Future pricing

The Climbing Lab reserves the right to modify subscription prices at any time, and will provide a minimum of 30 days notice to you via email before any price changes are made. It is your responsibility to ensure your contact and payment details are up to date and to notify us immediately of any changes.